FAQ

    About the product

    What do SweetBunny® vitamins do?

    SweetBunny® hair vitamins provide your body with the essential nutrients and vitamins needed to grow strong and long hair. Here are some benefits of our formula:

    • Prevent hair breakage
    • Nourish both your scalp and hair
    • Maintain your hair’s strength and elasticity
    • Boost general physical well-being

    Are the gummies vegan?

    Yes, our gummies are 100% vegan. We use Vitamin D2 sourced from plants while other vegetarian hair vitamins uses Vitamin D3 sourced from oil secreted by animal skin.

    What makes SweetBunny® gummies different than other brands?

    Our plant-based hair vitamin gummies are 100% vegan and sugar free. Not only is it better for you, but its better for our animals too. Unlike other vegetarian brands that uses oil secreted from animal skin for their ingredients, our gummies are completely free of any animal products without sacrificing results.
     
    Our vitamins are fortified with 13 high-quality nutrients, including 5.000 mcg of Biotin to nurture the health of your hair from the inside out. Providing you with a high-quality product is our top priority. That's why our SweetBunny® gummies are gluten free, gelatin free, soy free and sugar free. Also, SweetBunny® doesn't contain Titianium Dioxide. 

    What is biotin and how does it work?

    Biotin, also called vitamin B7, is considered to be the beauty vitamin par excellence as it is responsible for the healthy growth of hair, skin and nails. Biotin prevents split ends, and the hair becomes stronger and shinier. It cannot be produced by the body itself, so it is important to eat it as part of a well-balanced diet. Since this is often difficult to implement in everyday life, it is advisable to take our hair vitamins as a supplement or to apply a several-month conditioning hair treatment to strengthen the hair.

    How should I take SweetBunny® Vitamins?

    Each day, chew two SweetBunny® gummies to get the nutrients you need. There’s no need to exceed the recommended dosage.

    How long before I see results?

    When the effect of vitamins occurs varies from person to person. The majority of our customers have reported that they had positive results after only a few weeks. On average, you should plan at least three months before good results are achieved. For good results it is important to take the gummi bears on a daily basis

    I have a medical condition. Is it OK for me to take your vitamins?

    Typically, we recommend not taking additional supplements if you have an existing medical condition. Always check with your healthcare provider before starting supplements and show them the ingredients so they can determine if you should use them.

    I’m not allowed to take Biotin. Can I still use your vitamins?

    Our vitamins contain 5.000 mcg of Biotin. Therefore, you should not take the vitamins if you are not permitted to use Biotin.

    Are the SweetBunny® vitamins good for men?

    Yes, our vitamins are made with all genders and all types of hair in mind.

    Are your vitamins safe for pregnant women or breastfeeding mothers?

    We strongly recommend our users consult their healthcare professional if they are pregnant or nursing. Our nutrition facts can be shown to your healthcare professional who can provide proper advice.

    Will hair grow all over my body?

    There are no hormones in of our vitamins and they do not affect the hair on other parts of your face or body.

    Will my hair will fall out if I stop using the vitamins?

    No, your hair will not fall out if you stop.

    Are the vitamins Halal certified?

    Absolutely! The ingredients we use for our vitamins are Halal-certified, even as the factory where our bunnies are made.

    Can I give the SweetBunny® gummies to my children?

    SweetBunny® hair vitamin gummies were developed for the needs of adults. We recommend taking it from the age of 16+.

    Are the vitamins gluten-free?

    Yes! There is no gluten in our SweetBunny® vitamins.

    Can I mix the SweetBunny® vitamins with other types of vitamins?

    Consult your healthcare professional prior to beginning any supplement and discuss the changes you are making to your diet. They will be able to determine how different supplements and medications will interact.

    How natural are the vitamin gummies? Do you use artificial dyes?

    We do not use any additives, artificial flavours or artificial colourings in SweetBunny® hair vitamins. For example, in order to achieve the color, we only use natural coloring foods such as purple carrot. 

    Does SweetBunny® hair vitamins contain Titanium Dioxide?

    Titanium dioxide is a titanium oxide with the formula TiO2. Titanium Dioxide is considered possibly carcinogenic to humans.

    Our recipe does not contain any Titanium Dioxides. Most gummy known brands do contain Titanium Dioxides but do not put all ingredients on their labels. That is why are proud to underline this fact that we are 100% free of Titanium Dioxides. 

    Is SweetBunny® sugar free?

    Yes!  Frequently we got feedback from customers that the amount of sugar from SweetBunny® does not fit their healthy lifestyle.

    We replaced it with Maltitol: a sweetener with 90% the sweetness of sugar and with normal use it has no side effects or negative influences at all. And to a lesser extent also by Isomalt: a widely used sugar substitute because it has no impact on your blood sugar level.

    Shipping & returns

    Where do you ship to?

    We ship worldwide! We offer free worldwide shipment on orders more than 2 bottles / on orders over €50. We deliver our products in and from the Netherlands with PostNL and UPS, they can transfer this for foreign shipments to another party to get the products to you as efficiently as possible.

    Once it has been transferred to PostNL or UPS, we have no influence on the speed and delivery. Please keep a close eye on your track & trace email you get from as soon as your order is on his way to you. This is the most accurate information with the last updates.

    How do I track my package?

    We send a tracking link to track your package in all shipping confirmation emails! 

    How do I pay?

    As a globally operating webshop, we want to offer the widest possible range of payment options. All our payments are handled to the highest standards by Shopify Payments. Shopify payments offers very extensive payment options, so you decide how you want to pay. 

    Can I return my products?

    Yes, you can. Our return policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

    To complete your return, we require proof of purchase.
    We cannot refund any item if:

    • Any item not in its original condition is damaged or missing parts for reasons not due to our error.
    • Any item that is returned more than 30 days after delivery.

    How do I ship a returned good?

    To return your product, you should send your product to SweetBunny®, Klokhoek 14, 3833 GX Leusden, The Netherlands.


    You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

    How about the 90-Day Money Back Guarantee?

    If you ordered 3 or more bottles of our vitamins, you are automatically included in our 90-Day Challenge! If you don't see any visible results after a minimum of 90 days, you're eligible for a full refund. This offer only applies to your first* order made from our website and does not apply to any wholesale purchases. IMPORTANT: You must return all empty bottles to complete the return process. Please email support@sweetbunny.co with your order number.

    Do you ship to Malaysia and Singapore?

    Yes we do!
    We offer free worldwide shipment when you order more than 2 bottles / more than €50. 
    Do you live in Malaysia? Then you can also order directly from our Malaysian distributor: http://www.wasap.my/60123410127/sweetbunnymy

    Resellers & distributors

    I like to start as Distributor/Wholesaler with SweetBunny®, where do we start?

    Great to hear you like to get on board and joy the worldwide team of SweetBunny®. We like to start knowing you. What drives you, what kind of business do you have, or are planning to build. What are your channels and clients like? What is you idea about marketing, distribution and do you have a sale forecast? (we don't push quantities!) Please send your information to support@sweetbunny.co and we love to get in touch!

    Do you have a marketing kit?

    Yes we have! We enjoy creating content for our distributors and ambassadors. When doing business with us, we will regularly send you updates with new marketing materials.

    Proof of authenticity

    To do something back to our Ambassadors we invested in a unique QR labeling what makes every bottle unique, that shows the proof of authenticity. We can track the route of an article and stop paralel import. Like to know more and see what is possible in your area? Get in contact, we are always open for new family members! Let's say high by email first at support@sweetbunny.co.